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Apprenticeship Compliance Officer

This is a significant role within the Membership Team, reporting to the Head of Membership and Registration. This role will ensure that the End Point Assessment (EPA) processes run smoothly and successfully from application through to interview, and coordinate its associated internal quality assurance activities.

To apply email [email protected]

Salary: £35k - £37k pa

Hours: Full-Time Hybrid (35 Hours pw)

Reporting to: Head of Membership 

Location: London HQ/Home 

Deadline: 23 December 2022

The Chartered Institution of Building Services Engineers (CIBSE) is a pioneer in responding to the threat of climate change. We support engineers in finding innovative ways to make buildings perform for individuals, the community and the planet. As a leading professional engineering institution, CIBSE has over 22,000 members across 95 countries. Our membership is diverse and comprises a broad range of specialisms. CIBSE consults the government on construction, engineering, and sustainability, providing the resources needed to meet net zero targets in the UK, Europe and worldwide. 

We are committed to supporting engineers and the vital role they play in creating a safe, sustainable future.   

Job Purpose & Specific Accountabilities

This is a significant role within the Membership Team, reporting to the Head of Membership and Registration. This role will ensure that the End Point Assessment (EPA) processes run smoothly and successfully from application through to interview, and coordinate its associated internal quality assurance activities. CIBSE’s EPA is regulated by Ofqual and this role is integral to protecting compliance and ensuring all regulatory requirements are met.

The End Point Assessment is a nationally recognised qualification and is the final exam completed at the conclusion of an apprenticeship. CIBSE is a registered End Point Assessment Organisation for four apprenticeship standards within the building services engineering industry.

You will be the first point of contact for applicants and EPA assessors and will be confident in providing guidance and advice via phone and email.  A professional manner is required as you will also be dealing with senior members of the institution.

This role requires a high level of self-motivation and attention to detail and will suit someone who is proactive and confident in communicating with a range of stakeholders. CIBSE is looking for a candidate who can self-manage and take ownership of the End Point Assessment.

End Point Assessment Application and Interviews

  • Process all applications within set timeframes and ensure all information required is provided by candidates.
  • Ensure candidates’ assessments are uploaded to set deadlines.
  • Arrange and manage the scheduling for all EPA Interviews.
  • Liaise with EPA assessors and candidates to schedule the timing of interviews.
  • Set up Teams meetings for all the assessors, ensuring applicants and interviewers are provided with the Teams invite.
  • Ensure assessors have returned grading forms and that these are added to the application on completion of the interview.
  • Update the database to ensure applications are ready to be reviewed and approved during periodic Panel meetings
  • Proactively look at ways to improve the process for application and arranging interviews.

Ofqual Regulation

  • Ensure CIBSE is meeting all Ofqual requirements and remaining compliant.
  • Assist the Head of Strategic Projects with periodic Ofqual reporting
  • Coordinate EPA’s internal quality assurance, arranging moderators to observe at least 10% of interviews and providing timely feedback to the assessors and Senior EPA Team.
  • Assist and contribute to periodic assessor debrief and best practice meetings, to explore feedback and identify best practice improvements for assessors and CIBSE
  • Assist the Head of Strategic Projects with annual standardisation events and refresher training

General Membership Tasks

  • Monitor the EPA email inbox.
  • Update member records on the database.
  • Answer queries on EPA and CIBSE membership by email and phone.
  • Undertake any other tasks as required by the Head of Membership and Registration or Director of Membership.

Interactions
Internal

To work collaboratively with staff across all CIBSE departments, and with other staff in the Membership Department, and contribute to the successful work of the team.

External

Liaison with Applicants, CIBSE assessors, and Ofqual.

Knowledge/Skills

Essential

  • Experience working in a customer-focused environment, dealing with inquiries with tact and diplomacy
  • Ability to work to tight deadlines with good personal organisation and time management skills
  • Experience in compliance with a regulatory body
  • Excellent verbal and written skills
  • Excellent attention to detail
  • Experience of using membership database and office packages including Excel, Word and MS Outlook, MS Teams.
  • Self-motivated, able to work independently and use own initiative.
  • Experience in giving accurate advice via telephone and email

Desirable

  • Experience working in a professional membership body
  • Experience working with volunteers and committees
  • An understanding of higher and further education qualifications
  • Experience working with Salesforce.com

To Apply:  Email [email protected]