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FAQ's

Public Courses
Online Learning


If you have a query that has not been answered below, fill in our enquiry form and we will get back to you shortly. Please note: our working hours are between 9am – 5pm, Monday to Friday.

Public Courses

 

How do I book a course?

  • For invoices please fill in a booking form, which can be found here.

  • If you want to pay by card, go to the desired course, select “find out more” and register.

 

What is the course duration?
The majority of our courses are one day, however we also have two days, three days and half day courses. On all of our course pages, unless its a one day course the duration will be specified. 

 

How many CPD hours is my course worth?

Half Day: 4 CPD hours
1 Day: 7 CPD hours
2 Day: 14 CPD hours
3 Day: 21 CPD hours


Do I gain a qualification?
No, all of our courses are continuous professional development. You can log your CPD hours in your MyCIBSE portal. Some of our courses have exams (energy assessor courses) and if successful, you can apply to be on a certified register with CIBSE Certification. 

 

Need more information about the course?
You can access more information, such as, the course overview, agenda, need to know and training location by clicking “find out more”.
 

Do I receive a certificate? If so how?
Yes, you will receive a CPD certificate after completing the course. This will be emailed to you along with our evaluation form.
 

Upcoming course dates
To view our upcoming courses please click here. Alternatively, if you go to your desired course page, scroll down to “Upcoming dates”. 
 

How is a course delivered?
Our courses are presented by our technical trainers. The day may include group work, discussions such as a question and answer session as well as working examples and calculations.

Which locations do you run the courses in?
Most of our courses are held at our head office in Balham, London. We also schedule training in various locations around the UK including Manchester & Birmingham. If you would like a course delivered in your work place we also offer 'in house' training. 

Are your training courses accessible to all?
Any external venue sourced by CIBSE Training has been assessed by the team to meet the needs of all delegates however if you are attending training at the Head Office in Balham please contact the team prior to your booking / arrival.
 

When will I receive my exam results?
This will usually take up to 2 weeks after the exam, however for courses outside of London it might take slightly longer.

 

What are the exams made up of – How you’re assessed?
EPC: This exam is made up of 50 multiple choice questions 
DEC: This exam is made up of 50 multiple choice questions
ESOS: This exam is made up of 30 multiple choice questions
ISO: This exam is made up of 40 multiple choice questions

 

Online Learning
 

How do I login?


New User
If you are a new user to CIBSE and would like to purchase an online learning course please contact us on 020 8772 3660 or email us at onlinelearning@cibse.org to get you started. 

Alternatively, please follow the set up instructions below:
To set up the MyCIBSE Portal create a username from your desired email address and create a password. Then login to the Online Learning Portal with the same credentials as used to create your MyCIBSE Portal.

Once you have successfully logged in to both portals, please contact us on 020 8772 3660 or email us at onlinelearning@cibse.org to activate your account.


Existing User
If you are already a user of MyCIBSE but have not yet accessed our Online Learning Portal, please login to the Online Learning Portal with the same credentials as used for your MyCIBSE Portal. 

Once you have successfully logged in, please contact us on 020 8772 3660 or email us at onlinelearning@cibse.org to activate your account.
 

How can I access my course?

 

You can access all your courses by clicking “My Learning”

 

Need to know? / Who can take this course?

 
The introductory courses are ideal for graduates or senior engineers looking for an overview or refresher courses.  All our individual online learning pages have a section titled “Who Should Attend” for guidance.
 

How is each module delivered?


The online courses are SCORM files. The e-learning opens in a separate window and you can navigate easily through each page. A separate page for resources will be on the main course page.

 

How many CPD hours is my module worth?


Core Engineering: 7 CPD hours

Soft Skills: 30 CPD minutes

Digital Engineering:  2 CPD hours

Virtual Learning: Dependant on course - please see each course page for exact number
 

How do I navigate through each module?


Each course is broken down into chapters. Each chapter may have numerous pages. Use the arrows at the bottom of the page to navigate through the course. Alternatively click on the house symbol to return to the homepage.

 

Is there a time limit to completing the module?


You can start the module at your earliest convenience. You don’t need to complete the module in one go. Go at your own speed and log in multiple times.

 

Will it work on my device?


Your modules are most compatible with a PC or laptop but can also be accessed by a smart phone.

 

Does my online course count towards a professional certificate or degree program?


Our soft skills courses can work towards PMI accreditation. All other courses work towards your continuous professional development.

 

What are the exams made up of? – How are we assessed?


Low Carbon Consultant Design Exam: This exam is made up of 50 multiple choice questions
Low Carbon Consultant Building Operations Exam: This exam is made up of 50 multiple choice questions
ISO: This exam is made up of 40 multiple choice questions

 

Exams – When will I get my results?


The turnaround time for exams with exercises is 2 weeks. If the exam is multiple choice only, exam results will be sent within 24 hours (we need to check the LMS shows results straight away and then we just have to add these on SF which triggers the email – when integrated this may be automated).

 

When will I receive my CPD certificate?


After completing the course and evaluation form you will be able to view the CPD certificate by scrolling to the bottom of your module page, and select “certificate” under the “Course Evaluation and Certificate” heading. From there select “get your certificate”.