If you would like to make a complaint against examination results or process, you are able to make use of our complaints procedure. CIBSE Training will ensure that the person decision-making in the complaint process will be different from those involved in the original discrepancy. Complaints must be processed by email. Below is the procedure once your email has been submitted:
- An automatic email is sent back confirming that a member of the training team will be in contact, usually via email, within five working days to confirm we have received the submission.
- A member of the Training Team will reply within five working days detailing the steps which will be taken to handle the complaint
- An investigation will take place to resolve the complaint.
- All complaints should be resolved within 14 working days of the initial submission.
- If a resolution cannot be made within the 14 working days, the delegate will be notified and kept updated on any progress.
If you would like to make an appeal against the examination results or process or appeal the outcome of a complaint, you are able to make use of the appeals procedure. CIBSE Training will ensure that the person decision-making in the appeals process will be different from those involved in the original discrepancy.
- All appeals should be made in writing to CIBSE Training via email to [email protected] within 14 days of receiving their results.
- An automatic email is sent back confirming that a member of the training team will be in contact, usually via email, within five working days to confirm we have received the submission.
- A member of the Training Team will reply within five working days detailing the steps which will be taken to handle the appeal
- An investigation will take place to resolve the appeal.
- If a resolution cannot made within the 14 days, the appellant will be notified and kept updated on any progress.
- The appellant will be informed in writing of the outcome of the appeal.
Make an enquiry to CIBSE Training if:
- You feel there may be a mistake in the exam questions.
- You are unsatisfied with the outcome of a complaint decision.