- Face-to-Face Standard / Member
- £310.00 +VAT / £120.00 +VAT
- Remote Standard / Member
- £300.00 +VAT / £100.00 +VAT
- Interpersonal Skills
This course is for the supervisors and team leaders who find themselves supporting apprentices, often without much guidance on how to do it well. It’s designed to give them practical tools, language and confidence to coach, mentor and guide apprentices in real workplace settings, alongside everything else they’re juggling.
We’ll explore how to have better conversations, spot learning moments and support apprentices with the evidence they need for their portfolio, without writing it for them or getting lost in jargon. The course also introduces helpful frameworks like Gibbs’ Reflective Cycle and VARCS (what makes good evidence), so participants leave with things they can actually use back on site.
It’s about growing confident, capable apprentices and confident, capable supervisors who know they’re doing a good job and can see the difference they’re making.
The course can be tailored to reflect the most relevant apprenticeship standards for your audience, such as the Level 3 Building Services Engineering Technician or Level 6 Design Engineer. Participants will explore real-world tasks and learning moments aligned to these roles, ensuring the course is both practical and sector-specific.
Learning Outcomes
By the end of the course, participants will be able to:
• Recognise the difference between coaching, mentoring and guiding, and know when to use each approach
• Use active listening and powerful questions to support apprentice development
• Spot learning opportunities in everyday tasks and link them to apprenticeship standards
• Apply Gibbs’ Reflective Cycle to help apprentices reflect and grow in confidence
• Understand what makes good evidence using the VARCS model
• Write clear, supportive witness statements that contribute to the apprentice’s portfolio
• Create the right conditions for learning by building trust, safety and positive working relationships.
This course is for team leaders, supervisors and engineers who support apprentices as part of their day-to-day role. It’s especially useful for those who are new to people management, unfamiliar with apprenticeship standards, or finding it hard to balance delivery pressures with giving apprentices the time and support they need.
Whether they’ve been supporting apprentices for years or are stepping into it for the first time, this course will help them feel more confident in how they show up as a mentor, coach and guide.
Why this Training is beneficial
This course supports CIBSE’s commitment to developing confident, competent professionals across all stages of their careers. It helps ensure that apprentices are supported by supervisors who understand both the technical and human sides of development, which is essential for quality, safety and long-term talent retention in building services.
By strengthening the leadership and mentoring skills of those working directly with apprentices, the course contributes to better apprentice outcomes, more consistent progress reviews, and improved workplace learning experiences.
It also complements CIBSE’s existing work on mentoring and early career support, and offers a practical bridge between technical CPD and the interpersonal skills needed to supervise and develop others effectively on site or in the office.
Speakers
Suzanne Lindsay Holt
EMCC Senior Practitioner
An EMCC Senior Practitioner coach and mentor with over 18 years training and coaching experience. Specialises in providing interpersonal skills training, mentoring and coaching skills.
Booking your place on a course is easy with two simple options:
1. Credit/Debit Card
Click the 'Book Now' button at the top right of this webpage, next to your desired date to secure your spot instantly using a credit or debit card.
2. Invoice
To request an invoice, please complete our ‘Public Course Booking Form’. Your place on the course will be confirmed once our Training team processes your booking.
International Bookings
For delegates booking from outside the UK, VAT will not be charged for ‘Remote’ and ‘On-Demand’ courses, as well as online exams. VAT will only apply if you attend a course in person within the UK. Delegates residing outside of the UK, will need to complete a ‘Public Course Booking Form’.
If you encounter any difficulties, please do not hesitate to contact us at [email protected].
Group Bookings
For bookings of 6 or more employees, please visit the 'Corporate Bookings' tab on the left of this page for details on how to arrange group training.
Please contact us to talk about all your corporate training requirements:
Email: [email protected] or call +44 (0)20 8772 3660.
Next Steps
Remote - How to join:
This course will be conducted live online via Microsoft Teams. You do not need a Microsoft Teams account. After finalising your booking, you will receive a confirmation email containing a link to join the session.
You can join using your preferred web browser. Alternatively, if you have the Microsoft Teams desktop app installed, simply click 'join meeting' in the email to connect directly through the app.
Face-to-Face:
The course location will be listed below the corresponding date and included in your booking confirmation email, sent after your booking is finalised. Please arrive at the location 15 minutes before the start time.
Note that face-to-face courses are not available online, so your in-person attendance is required.
Catering will be provided during the course. If you have any food allergies or intolerances, please inform us in advance by emailing [email protected] so we can make suitable arrangements.
Course Materials:
The course presentation and any additional materials will be provided to delegates on the day of the course, once attendance has been confirmed. You will receive links via email to download these materials. For those attending a remote course, the materials will also be shared through the Microsoft Teams chat.
In our efforts to be more sustainable, we encourage you not to print the materials.
What is included?
• Full-day training led by an industry expert
• CPD certificate upon completion
• PDF course materials
• Lunch and refreshments (For face-to-face courses only)
We are pleased to announce that all Face to Face training is now taking place at our new home:
CIBSE HQ, 91-94 Saffron Hill, London, EC1N 8QP
Click here for a link to google maps.
CIBSE recognises the value of team collaboration and offers specialised training solutions for companies looking to enhance their teams' expertise. Our Corporate training service provides a fully guided experience, designed to upskill your employees without the hassle of scheduling conflicts.
Enjoy personalised learning journeys that boost productivity and innovation.
Further discounts are available for group bookings.
To learn more about these discounts and to discuss your corporate training needs, please contact us:
- Email: [email protected]
- Phone: +44 (0)20 8772 3660
To book a course or make an enquiry, please complete our ‘Corporate Training Enquiry Form’.