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  • PublisherCIBSE
  • Product CodeTM62
  • Number of pages32
  • Publication DateAug 2020
  • ISBN9781912034741

TM62: Operational performance: Surveying occupant satisfaction (2020) (pdf)

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TM62: Operational performance: Surveying occupant satisfaction (2020) (pdf)

TM62: Operational performance: Surveying occupant satisfaction is accompanied by three additional TMs dealing with various aspects of operational performance. These TMs are:

All four publications are available as a set here.


Interest is growing in surveying occupants of non-domestic buildings. This popularity is largely due to concerns about the negative effects of enclosed spaces on human mental, emotional and physical wellbeing. This development has run parallel with building performance evaluation (BPE) and its close relative post-occupancy evaluation (POE). Occupant surveys are now established assessment methods to complement technical and quantitative forms of performance analysis.


Author: Dr Roderic Bunn (Independent Consultant, WMEboom)

Co-ordinating Editors for TM61–64: Prof. Dejan Mumovic (UCL Institute for Environmental Design and Engineering), Dr Esfand Burman (UCL Institute for Environmental Design and Engineering), Dzhordzhio Naldzhiev (UCL Institute for Environmental Design and Engineering)

TM61–64 Steering Committee: Prof Mike Davies (UCL Institute for Environmental Design and Engineering), Dr Anastasia Mylona (CIBSE), Richard Smith (Independent Consultant), Ian Taylor (Feilden Clegg Bradley Studios), Eimear Moloney (Hoare Lea), Prof Paul Ruyssevelt (UCL Energy Institute), Alasdair Donn (Wilmott Dixon), Mark Dowson (Buro Happold Engineering)